Refund policy

Refund Policy

Last updated: July 13, 2026

30-Day Satisfaction Guarantee

We want AgeleX to work for you. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of the delivery date — even if the bottle has been opened.

  • First-time orders: your first opened bottle is eligible for a full refund. Any additional unopened bottles from the same order are also refundable in their original, sealed condition.
  • Repeat orders and subscription renewals: unopened bottles in original condition are eligible for a refund within 30 days of delivery.

How to Request a Refund

  1. Email support@agelex.us with your order number and the reason for your request.
  2. Our team will respond within 2 business days with return instructions and, where a return is required, the return address.
  3. Once your return is received and inspected (or your request is approved without return), your refund will be issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Return shipping costs are the customer’s responsibility, except where the product arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us at support@agelex.us within 30 days of delivery with a photo of the item and packaging. We will send a free replacement or issue a full refund — no return shipping required.

Subscription Orders

You can cancel, pause, or skip your subscription at any time through your customer account portal (link in every subscription email) or by emailing support@agelex.us. Cancellation takes effect for the next billing cycle; charges already processed are covered by the 30-Day Satisfaction Guarantee above. See our Terms of Service for full subscription terms, including additional rights for California residents.

Non-Refundable Situations

  • Requests made more than 30 days after delivery
  • Products purchased through third-party retailers or marketplaces (please contact the original seller)
  • Orders returned without prior authorization from our support team

Questions

Email support@agelex.us — we’re happy to help.