Shipping & Returns
What happens after you order.
Written the way we’d explain it to a friend. The formal versions are linked at the bottom — they say the same thing in longer sentences.
- Ships to
- The 48 contiguous US states
- Standard shipping
- Free, no minimum
- Express
- $15 at checkout
- Returns
- 30 days from delivery
Shipping
Where we ship
The 48 contiguous US states. We don’t ship to Alaska, Hawaii, US territories or outside the US yet — tell us where you are and we’ll write when we do.
What it costs
Standard shipping is free on every order, with no minimum. If you need it sooner, express delivery is available at checkout for $15.
When it leaves us
Orders are packed in 1–2 business days, Monday to Friday, excluding holidays. Orders placed over the weekend go out at the start of the week.
How long it takes to arrive
Most orders arrive 3–7 business days after they ship. Express is 2–3 business days.
Tracking
You’ll get a tracking link by email when the label is scanned. It’s the same link in your account.
If something goes wrong
You never pay shipping to fix a problem that’s ours.
- Tracking hasn’t moved for five business days
- Email us with your order number — we chase the carrier or reship.
- Marked delivered, nothing arrived
- Tell us within 15 days of the delivery date. We reship or refund.
- Bottle arrived damaged
- Send a photo. Replacement or full refund, no return needed.
- Wrong item in the box
- Same — photo, then replacement or refund, no return needed.
- Something about the product seems off
- Send the lot number from the bottle base. We pull the lab report for that batch and make it right.
Returns
The window
30 days from the day your order is delivered.
The condition
- First order: open the first bottle. Try it. If it isn’t for you, it still comes back for a refund — that’s what a trial means.
- Any additional bottles in that order need to be unopened, with the seal intact.
- Repeat orders and subscription renewals can be returned unopened within the same window.
How to start one
Email support@agelex.us with your order number and a line about what didn’t work. We reply with return instructions. No form to hunt for, no RMA portal.
Who pays return shipping
You do on a change-of-mind return. We do when the problem is ours — damaged, wrong item, or a quality issue.
Your refund
We refund the original payment method once the return arrives and we’ve checked it. Most banks post it within 5–10 business days after that. You’ll get an email when we issue it.
Exchanges
We don’t run a formal exchange process. Return the unopened item and order what you actually want — in practice that’s faster.